In 2018, Chevron was looking to optimize duties for oil field workers by arming their frontline supervisors with a more streamline application that combined many different tools & existing data they currently rely on into one app. This tablet-based app would promote efficiency and a much safer work environment so that there is more productive monitoring, accountability, and preventing any lapses & avoidable mistakes that could result in loss of life. The goal is also for frontline managers to effectively manage critical controls and drive operational excellence.
Chevron: Ops Framework
The Challenge
How can we design a centralized system that keeps managers up-to-date from multiple systems to avoid safety risks?
My Role
Experience Designer
I was assigned to be the Experience Designer for this project. I was able to travel to the oil fields of Midland Texas, sit in on their morning status update meetings. and able to conduct in-person interviews with field workers, managers, and subject matter experts to begin the research phase. I also assisted in ideation workshops with stakeholders to generate design ideas and prioritize features. Based on the agile methodology, I was able to design several high-fidelity screens of the application.
Scope
- Internal Dashboard App
Skills Executed
- UX/UI Design
- Mobile Design
- Design Thinking Engagement
- User Research
- Rapid Ideation
Year
- 2018
Concepting
Once the onboarding process was complete, myself and the team conducted a discovery & design workshop with key client members to help better understand the business. We wanted to better grasp user & technical requirements by leveraging Design Thinking methods to work as a team to co-create and iterate on ideas. Following those engagements, we came up with user personas and journey maps based on our research. My design lead tackled the information gathering & knowledge transfer piece while I was tasked to generate rapid wireframes & designs for this application.
Design Thinking Engagement with Client
Design Highlights
The need for designs were very quick after a week of user research, another week of wireframes, and finally a week for high fidelity designs. The purpose is to quickly produce designs, present them to the client at a high frequency in order to receive immediate feedback and iterate more based on those requirements.
Platform Screens
Key Screens
Task Screen
Task screen that lists all the agenda items that need to be tackled along with their due date.
Scoreboard
Provides an overview the status of all the controls that are being maintained, employee performance, and many other high level metrics.
